CANMORE ! A clever choice !

Welcome to CANMORE Support

How to increase battery life?

How to increase battery life?

The battery life of the rechargeable CANMORE GPS watch will be varied by different factors. We recommend that you adjust the activity and system settings to increase battery life by following the instructions.

* The following functions will vary by model.


System setting

  • Reduce the duration for the backlight to remain on.
    Enter [SETTINGS] → [System] → [Backlight], and choose the shortest time for the backlight to remain on.
  • Turn off Smartband.
    Enter [SETTINGS] → [System] → [Smartband], and turn it off.
  • Turn off Bluetooth function.
    Under Time mode, use up/down button to scroll to Bluetooth, and then turn it off.
  • Turn off the watch alert.
    Under Time mode, use up/down button to scroll to daily [STEPS / Distance / Calories].
    Use the OK button to enter the target setting page, and switch the Alarm.
  • Enable power saving mode (Available on limited models only)
    TW-310: Enter [SETTINGS] → [System] → [Power Saving], and turn it on.
    Note: When Power Saving is on, GPS will be located every 5 seconds instead of once per second.
    TW-402: Under Time mode, use up/down button to scroll to [Energy Saving].
  • LV 1 : Lower down LCD panel frequency.
    LV 2 : Switch off Smartband, Bluetooth, and lower down LCD panel frequency.

* When Smartband turned off, the daily walking step and distance calculator will be disabled.


Activity setting

  • Disable Sport alert.
    Enter [SETTINGS] → [Running] / [Swimming] / [Cycling] → [Sport Alert], and then select [None].
  • Turn off the smart scroll.
    Enter [SETTINGS] → [Running] / [Swimming] / [Cycling] → [Smart Scroll], and turn off the smart scroll.
  • Turn off the smart lap.
    Enter [SETTINGS] → [Running] / [Swimming] / [Cycling] → [Smart Lap], and select [Manually].

How to reset the watch?

How to reset the watch?


Factory reset

The factory reset will restore the default values of your watch, but will NOT erase sports’ history records from your watch. After a Factory hard reset you must set up your watch again (please refer to )


Hardware reset

Use hardware reset while:
1. Device is not responding to button presses.
2. Display is frozen or blank.
3. Watch functions are not working as expected.

TW-353 / H300

Press (#3)＋(#4) together, and then press (#1). Release all three buttons at the same time.

TW-310

Press (#2)＋(#3) together, and then press (#1). Release all three buttons at the same time.


TW-410

Press (#4)+(#5) together, then press (#1), release three buttons at the same time.

TW-402 / TW-203

Press (#3)＋(#4) together, then press (#1), release three buttons at the same time.

What is the waterproof rating of CANMORE?

What is the waterproof rating of CANMORE?

CANMORE GPS Golf products have water rating from IPX4 to 5ATM vary by models.

Product Water rating
HG200 IPX4
TW353 / H300 / TW410G IPX7
TW301 / TW410HR / TW402HR 3ATM
TW203 5ATM

In order to ensure water does not enter the watch and cause damage to it, please follow the instructions listed below:

  • Do not expose to extreme atmospheres (i.e. hot water, saunas or steam rooms).
  • Avoid exposure to water moving with force (i.e. water running from a faucet, ocean waves or waterfalls).
  • Avoid long exposure to salt water. (In case contact with salt water, rinse watch under tap water and wipe dry with a soft cloth.)
  • Do not disassemble, modify, remanufacture, drop, or puncture with forces.
  • Do not remove or attempt to remove the non-user replaceable battery.

How are the steps counted?

How are the steps counted?

The device is designed to track repeated walking movements and record them as steps. When your arm swings, the built-in accelerometer records a full hand swing as steps estimation.

Some wrist movements may be interpreted if you are not walking. Please remember that the step count is an indicator of your estimated activity.

How to improve the accuracy of optical heart rate sensors?

How to improve the accuracy of optical heart rate sensors?

The CANMORE device which equipped with an optical heart rate sensor uses light to penetrate the skin to measure heart rate. This allows you to easily read heart rate data without wearing other external sensors. To ensure the accuracy of heart rate evaluation, please refer to the followings guidelines:

  • Make sure to wear the watch at least one finger away from the wrist joint and fit snugly to the wrist.
  • Make sure to fix the watch firmly and contact the skin so that light does not leak from the sensor.
  • Wear the watch on the outside of the wrist, away from the wrist bone.
  • Avoid wearing the watch on black tattoos.
  • Confirm that the green light (LED) is flashing.

Although the CANMORE wrist heart rate measurement technique has been quite accurate, there are still limitations that result in inaccurate heart rate readings in some cases. These situations include factors such as the user's personal physical characteristics, suitability of the device, and the type and intensity of the activity. This heart rate data may not be used for medical purposes.

How to clean the battery contacts?

How to clean the battery contacts?

If one of the charging points on the watch or on the charging cable has debris or becomes oxidized, it can prevent the device from receiving a proper charge. If the device is not taking a charge, try to clean the pins on the watch and the charging cable by following ways:

  • Rubbing by alcohol/Isopropyl (Recommended)
  • Eye glass cleaner
  • Electronic screen wipes
  • Pencil eraser

Once all contacts have been cleaned, clear any debris or liquid. Try again to connect the device to the computer or 5V USB charger.

Important Notice:

  • The device can only be charged by a USB chargers with 5V output that comply with the CE standard.
  • If the USB charger exceeds 5V, it will damage the device.